athenahealth Sales Resources Portal

“In over a decade of doing thousands of EMR conversions and watching hundreds of EMR sales professionals interact with their prospects, we have gained insight into what is most important in building a new level of trust from the very first conversation”.

Mike Girouard | Executive Vice President
Aesto Health

Some of the Benefits of Aesto Health and athenahealth’s Strategic Partnership:

Drew Daniel

7 + Providers | Western US + Alabama

Email: ddaniel@aestohealth.com

Phone: (913)-232-0332

Alabama, Arizona, Alaska, California, Colorado, North Dakota, South Dakota, Hawaii, Idaho, Kansas, Minnesota, Montana, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, Texas, Utah, Washington, Wyoming

Brad Peters

7 + Providers | Eastern US

Email: bpeters@aestohealth.com

Phone: 314-603-6986

Arkansas, North Carolina, South Carolina, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Hampshire, New Jersey, Ohio, Pennsylvania, Rhode Island, Tennessee, Vermont, Virginia, West Virginia, Wisconsin

E. Love Kimbrough
athenahealth

Walter Novak
Genisis OBGYN

Challenge:

Most data transfer companies deal in basic data, but discrete data requires a company to understand and dive into a database in order to find individual pieces of data and compile them into a readable form.

Solution:

ChartCapture™ entered the database and surgically removed all of the specific, discrete data points that our client needed. These points were then formatted to be readable in our portal and then exported. This discrete data helps create more detailed reports and can paint a picture of a population’s overall health.

As a side note, ChartCapture™ wasn’t alone in this data transference process. We were in a blind trial against a competitor and our meticulous approach to picking out any and all data points requested by our client ended up convincing our client that ChartCapture™ was the better data transfer provider!

Challenge:

Unfortunately, these records were in XML format, a file type that requires a file sheet to act as a key for the XML file to be viewed in a readable format. The legacy EMR company did not have these file sheets, making the XML files unreadable.

Solution:

Our competitors would tell you that this issue is insurmountable; that these records would be a lost cause. ChartCapture™’s team, however, lives for a challenge. We created our own style sheet from scratch to read these XML files and presented them in a format that anyone could understand. Our client received their records and ChartCapture created an in-house method to read previously unreadable XML files.

Challenge:

This client’s data, including doctors’ notes, visit information and lab reports, was stored via several methods, creating a complex patchwork of information. For example, we were provided HTML files, HTML files embedded with XML files and XML files with XML files embedded within those. To see the unified patient history, the data needed to be stored as one complete report.

Solution:

ChartCapture™ created an automated process to search the database for specific keys, like dates and patient encounters. Once collected, we were able to stitch this data together into orderly and complete reports automatically. These reports were auto-generated and displayed as human-readable PDFs. ChartCapture™ completed this entire process in less than a month.

Challenge:

Many clients face a difficult challenge in their migration plans when determining how to handle their historic patient financial records. These details cannot just be a static archive, but need to live in a place they can still be worked down without adding additional cost and burden to the client. Many of ChartCapture™'s EMR partners choose not to import legacy AR information, so clients have to seek a third-party solution for this problem.

Solution:

ChartCapture™ created a solution known as BillingCapture, which provides a detailed AR conversion opportunity for hospitals and clinics. Through this application, users can leave their legacy system months, if not years, sooner than they otherwise would be able to. Features include the ability to post payments and adjustments to patient accounts, apply new charges, add encounter-level notes, send statements and dunning letters, and run unlimited custom reports. This solution comes as a stand-alone product at a competitive monthly rate, or it comes at no additional recurring cost if it is added to an existing ChartCapture account.

Challenge:

The legacy vendor would only assist in pulling the data by exporting a full database backup, which would have cost the client $2,500 on top of what they were already paying. In addition, it would have taken the vendor 6-8 weeks to deliver the backup.

Solution:

We met with the client, and in less than half an hour, we helped them figure out how to pull the demographics and appointments through reports from their legacy vendor. They provided those reports to us, and after some minimal collaboration with the client, we formatted and delivered the files to their new EMR vendor in under a week.

Bonus! We have since used this knowledge for other clients migrating from that same vendor. We have helped each one to save time, money, and effort towards their goal of a successful go-live AND without charging them any extra fees.

Challenge:

When importing clinical data to our client, the data must be mapped to values that our client had specified as acceptable. For many data points such as medications or allergies, these values are tied to globally recognized codes. For more dynamic information such as family or past medical histories, each client has slightly different preferences for gathering that data. Since there are no global standards for mapping these items, the only option was to send the data as unstructured notes.

Solution:

Instead of just sending these histories as free-text notes, ChartCapture™ established a process using API calls. Through this method, we can create the client's custom preferences and use those when mapping the histories. This enhanced process allows us to send a high volume of histories as structured information, making for a more valuable experience for our clients once they go live.

Drew Daniel

7 + Providers | Western US + Alabama

Email: ddaniel@aestohealth.com

Phone: (913)-232-0332

Alabama, Arizona, Alaska, California, Colorado, North Dakota, South Dakota, Hawaii, Idaho, Kansas, Minnesota, Montana, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, Texas, Utah, Washington, Wyoming

Brad Peters

7 + Providers | Eastern US

Email: bpeters@aestohealth.com

Phone: 314-603-6986

Arkansas, North Carolina, South Carolina, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Hampshire, New Jersey, Ohio, Pennsylvania, Rhode Island, Tennessee, Vermont, Virginia, West Virginia, Wisconsin